SLA

Tiers

Phase	Target uptime	Measurement
Pilot (day 0-30)	99.5% with tariffed compensation	External prober against `/partner/v1/health`
Post-pilot (day 31+)	99.9% contractual	Same
Enterprise tier	99.9% from day 1	Dedicated multi-region replication

Prober: Pingdom, UptimeRobot or StatusCake.
Frequency: 1 minute interval, 3+ geographic locations (EU + US + Asia minimum).
Up = HTTP 200 with body {"status":"ok"}.
Probe IPs go on our allowlist (no rate limit). Submit them at partners@privataswap.com.
Network failure on the probe side (provable via 3rd-party check) is excluded.

Uptime	Action
≥99.5%	No compensation.
99.0-99.5% (3.6-7.2 h downtime/mo)	+10% rev-share uplift next calendar month.
95.0-99.0% (7.2-36 h)	+25% rev-share uplift + right to terminate pilot without notice.
<95.0%	+100% rev-share current month + termination.

For partners with <100 orders/mo, uplift converts to flat USD per pilot agreement.

Uptime in month	Credit
<99.9%	10% of gross partner revenue that month
<99.0%	25%
<95.0%	100%

Credit applied in the next payout cycle, no claim form needed — we calculate from your prober data on file.

Day-1 99.9% with:

Email partners@privataswap.com to upgrade.

https://status.privataswap.com carries: